Account and authentication problems can block access to your dashboard, tags, claim flow, and account settings. Start with the section that matches what you are trying to do.

I cannot log in

• Check that you are using the same email address you used when creating the account.
• Make sure the password is entered correctly. Passwords are case-sensitive.
• Use the password reset flow if you no longer know the password.
• Check your internet connection and try again if the login request fails or times out.

I cannot sign up

• Use a valid email address that you can access, because verification may be required.
• If the email is already in use, try logging in instead of creating a new account.
• Check that the password meets the required rules shown on the sign-up form.
• If sign-up fails unexpectedly, wait a moment, refresh the page, and try again.

I cannot verify my email

• Check your inbox for the verification email.
• Check spam, junk, promotions, or filtered folders if the email does not appear.
• Confirm that the email address shown in your account is correct.
• Use the resend verification email action from the account or verification screen.
• After clicking the verification link, return to Zwyn and check the verification status again.

I cannot change my email

• Some account security actions may require your current email address to be verified first.
• Make sure the new email address is valid and accessible.
• The new email address may need to be confirmed before it becomes active.
• If the new email address is already used by another account, choose a different email address.

I cannot change my password

• Make sure the new password and confirmation password match.
• Check that the new password meets the password requirements.
• Password changes may require a verified email address.
• If the update fails, reload the account page and try again.