A disabled Zwyn Tag is still connected to the owner account, but it should not behave like a normal active public tag. If a tag appears unavailable or inactive, check its state first.

The public tag page is unavailable

• Open the tag as the owner and check whether the tag state is Disabled.
• If the tag should be used publicly again, change the state back to Active and save the state change.
• If the tag is already Active, check the access settings because visitors may not have permission to view the profile.
• Check that the public tag ID in the URL is correct and was not copied incorrectly.

I disabled a tag by accident

1. 1 Open the tag from your dashboard or My Tags page.
2. 2 Open the State page from the tag navigation or tag overview.
3. 3 Select Active as the new tag state.
4. 4 Save the state change.
5. 5 Reload the public tag page and check whether it behaves normally again.

The tag still appears in my account

• This is expected. Disabling a tag does not remove it from the owner account.
• The profile, schema, entries, access settings, and general settings remain available to the owner.
• You can still review or change owner-side settings while the tag is disabled.
• Reactivate the tag when it should be usable again.

When disabling makes sense

• Disable a tag if the physical tag is lost and should temporarily stop being used.
• Disable a tag if the QR or NFC tag is damaged and should not be trusted until checked.
• Disable a tag if it is attached to the wrong item and should not show the current profile publicly.
• Disable a tag if the profile, entries, or access settings need to be reviewed before public use continues.

Reactivating did not fix the issue

• Make sure the state change was saved and the State page shows Active.
• Reload the public tag page after saving the state change.
• Check access settings if the tag is active but visitors still cannot see the profile or entries.
• Check the profile editor if the tag opens but expected profile blocks are missing.
• Check scanning and public tag ID issues if the QR or NFC link still opens the wrong page.