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Find guides, explanations, troubleshooting steps, and support information for Zwyn Tag.

Troubleshooting

Claiming a tag does not work

Fix common problems with public tag IDs, claim codes, already claimed tags, and claim access.

Claiming connects a physical Zwyn Tag to your account. If claiming fails, the issue is usually related to the account, public tag ID, claim code, or whether the tag was already claimed.

Check the basics first

Make sure you are signed in to the account that should own the tag.
Check that the public tag ID was entered exactly as shown on the tag or claim material.
Check that the private claim code was entered exactly as provided.
Check your internet connection and try again if the claim request failed or timed out.

The public tag ID is not found

Look for typing mistakes, missing characters, extra spaces, or copied punctuation.
Remember that the public tag ID is not secret. It identifies the public tag page and is usually part of the tag link.
If possible, scan the tag again and compare the public tag ID from the opened link with the value entered in the claim form.
If the printed material is damaged or unclear, use the QR or NFC link to confirm the public tag ID.

The claim code does not work

Make sure you are using the private claim code, not the public tag ID.
Check for typing mistakes, mixed-up characters, extra spaces, or line breaks.
Claim codes can only be used once. After a successful claim, that code is no longer useful.
The claim code must belong to the same physical tag as the public tag ID.

The tag is already claimed

Check My Tags to see whether the tag is already claimed by your current account.
If you use more than one account, sign in with the account that may have claimed the tag before.
If the claim code was already used, the tag may already belong to an account.
Contact support if you believe the tag was claimed by mistake and you cannot access the owning account.

I scanned the tag but cannot manage it

Scanning a tag opens the public tag page. It does not automatically claim the tag.
To manage the tag, open the claim flow while signed in and enter the public tag ID plus the private claim code.
Only the account that successfully claimed the tag can manage it from the owner dashboard.

Keep the claim code private

The public tag ID may be visible, but the claim code is private. Do not share it publicly or send it through normal messages unless support explicitly asks for it.